Bridgeport Hospital is the winner of the 2013 Press Ganey Commitment to Excellence Award, which was announced Nov. 19 at the Press Ganey National Client Conference in Orlando. The award honors healthcare providers demonstrating continuous improvement – comparing quarterly scores during a two-year period. Bridgeport Hospital achieved this distinction by showing the greatest improvement in physician engagement between January 2011 and January 2013.
In the information submitted to Press Ganey, the hospital attributed its success to the work of its Medical Advisory Panel, a group of community and hospital-based physicians who meet regularly to review presentations about the state of the hospital and medical staff, and projections about health care’s future. The group identified opportunities and developed recommendations to address the hospital’s most significant issues and implemented them, which has led to improved quality patient experience and operating margin.