December 2013
EVS, Dr. Cutney efforts earn honors

Environmental Services (EVS) received the top Bridgeport Hospital prize during the Nov. 11 Yale New Haven Health System Service Excellence Conference at the Aqua Turf in Southington for “Always Exceeding Patient Expectations for Room Cleaning.” The 68.8 percent of patients responding “always” during the fiscal year to “How often was your room and bathroom kept cleaned?” exceeds the hospital’s 64 percent goal.

A combined Food and Nutrition and Psychiatry team received honorable mention for “Safety and Satisfaction through Sustenance” for its enhanced, personalized foodordering system, which decreased psychiatric patient complaints 79 percent and improved patient satisfaction nearly 23 percent.

A Northeast Medical Group (NEMG) team, led by Andrew Cutney, MD, Medicine, also won the top prize for improving the patient experience and increasing patient engagement.