January 2014
New YNHHS mission, vision and values

Yale New Haven Health System has refined its mission and vision, and has identified five core values, to guide our organization, provide the framework to anticipate and proactively prepare for the future, and move forward in as strong a position as possible in this enormously challenging environment.

Having a single mission, vision and set of values for our System – including the three hospitals and Northeast Medical Group (NEMG) – provides a clear direction and common focus and helps unify the system, and supports evolution to the desired culture identified by staff and physicians.

Mission: YNHHS is committed to innovation and excellence in patient care, teaching, research and service to our communities. The mission reflects the purpose and the underlying commitments that have been a hallmark of YNHH and YNHHS.

Vision: YNHHS enhances the lives of those we serve by providing access to integrated, high-value, patient-centered care in collaboration with others who share our values. The vision is aspirational, reflecting the imperative that patient care must provide the value – high quality, patient-centered, cost-conscious – that patients and payers expect. It also acknowledges the need to carefully choose partners to achieve our goals.

Values: Our new system-wide values reflect responses for a “desired culture” from more than 7,600 YNHHS employees, leaders and physicians on the 2012 Values Assessment Survey. The values, which are expected to be demonstrated in both individual and organizational behaviors, are: patient-centered, accountability, integrity, respect and compassion.