|More than 300 employees and physicians were recognized for service excellence Feb. 27 at Bridgeport Hospital’s ninth annual Academy of Making the Difference Awards. Emergency Medicine physician Darcy Harris, DO, of Shelton, was named Physician of the Year for her outstanding patient satisfaction scores and other positive feedback from patients and colleagues.
From left: Senior Vice President, Medical Affairs Bruce McDonald, MD; Medical Staff President Peter Tortora, MD; Physician of the Year Darcy Harris, DO; President & CEO Bill Jennings; and Executive Vice President & COO Norm Roth.
Dr. Harris completed her undergraduate education at Boston University and earned a doctor of osteopathy degree from New England College of Osteopathic Medicine. She completed a residency in Emergency Medicine at Rhode Island Hospital.
“Dr. Harris recognizes that being an emergency medicine physician doesn’t relieve you of going the extra mile at times,” a fellow physician said about her. “She takes the time and energy to resolve even non-medical issues.”
“Dr. Harris arranged a follow-up visit with another doctor,” one of her patients commented. “She went above and beyond.”
An Emergency Department nurse noted: “Dr. Harris spends a lot of time with her patients, listening to their concerns, explaining things in detail and alleviating their anxieties.”
Support Operations/Patient Relations administrative secretary Maureen Bowers of Stratford, and patient care technician Joann Diecidue of Fairfield and nurse Karen Hellthaler of Trumbull, both from the Orthopedics-Neurosurgery-Urology Unit, became the newest members of the Bridgeport Hospital’s “Golden Globe” club for earning at least 100 positive written mentions from patients and co-workers.
“You represent the very best of who we are and what we do,” President and CEO Bill Jennings told the honorees during the ceremony at Fairfield University’s Regina A. Quick Center for the Arts. “Thank you for being the best part of my job.”
An additional 12 staff members received “Oscar” awards for achieving at least 50 positive mentions from patients and colleagues, and 54 employees and physicians earned “Emmy” awards for 25 mentions.
Departments/units recognized for service excellence included Admitting,
Environmental Services, Radiology, the Geriatric Psychiatry Unit, the Major Surgery Unit and the Overflow Unit, which helps accommodate patients admitted from the Emergency Department.
The Academy of Making the Difference Awards ceremony was organized by the hospital’s Reward and Recognition Committee.