Bridgeport Hospital is pleased to offer special FREE publications dedicated to your health and wellbeing.

December 2013
Red coats reinforce care in the ED

Welcome our new Emergency Department (ED) Patient Experience Associates. Their red coats and “May I Help You” signs make them easy to recognize. These nursing students, who began as discharge callers, now work in the ED during higher-volume hours. Duties include greeting patients, direct-ing them to the reception desk, providing wait times and explaining our care-flow process. They also answer questions and escort patients to their destinations. Daniel Walsh, associate director, Patient Relations (second from right) oversees the group.

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