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June 2014
From the Medical Staff Office

June is the month many of us associate with the Rose of Hope Luncheon. It is a great event hosted by Patti and Tom Keegan of Fairfield to raise money for the Norma F. Pfriem Breast Care Center. Bridgeport Hospital is extremely lucky to have Donna Twist, PhD, vice president of development and executive director of the center, overseeing the arrangements as she seems able to outdo herself year after year. If you never attended, you should strongly consider going. The celebrity guests are always the draw, but the patients who benefitted from the care given to them by the center and their brief talks are the real stars of the day.

The Breast Care Center is committed to providing state-ofthe art care to patients who cannot afford the latest treatments and the money raised by this event and others throughout the year allows them to do this. It is inspiring to listen to these grateful patients and to be reminded of the power of modern medicine and the gift we all are given.

Speaking of gifts, I write this the day after the Physician Summit at the Black Rock Yacht Club May 1 and I think it was a gift to all of us who were there. I think it was the best summit yet. I want to thank all of you who attended, in particular, for your active participation. Everyone who talked to me at the summit said Adrienne Boissy, MD, medical director of the Center for Excellence in Healthcare Communication at the Mellen Center for Multiple Sclerosis and Bioethics, was tremendous! For those of you who missed her presentation, she taught us about the formation of the doctor-patient relationship and the importance of good communication skills. She especially emphasized use of specific communication techniques (reflective listening) to make it a better experience for the patient and the physician.

One of the highlights of the day for me was announcing the names of the physicians who were in the top 10 percent of Press Ganey patient satisfaction scores and having those in the top one percent come up to receive a certificate recognizing their accomplishment. We have many superb physicians on our medical staff who we take for granted all too often, and it gave me great joy to publicly recognize them in front of their peers. We also announced the Bridgeport Hospital physician of the year. This year’s winner was in the top one percent, but additionally, the hospital received nearly 50 letters from patients and families over the past year commending him for the great care he provided to them. That is essentially one per week! That is a remarkable accomplishment and it made choosing Ken Lipow, MD, as the Physician of the Year award recipient an easy decision. Please congratulate him the next time you see him.

Michael Ivy, MD
Chief Medical Officer

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