Karen Hagerman and Mary-Kate Durette-Piccirillo, RN
Congratulations to Karen Hagerman, first cook, Food and Nutrition, (not pictured) and Mary-Kate Durette-Piccirillo, RN, Labor and Delivery, for receiving the Bridgeport Hospital Quality Awards for January and February.
Karen was nominated by her supervisor, Charles Hoffman, who wrote:
“Karen approached me in my office and informed me that she encountered a patient who had just been diagnosed with COVID-19. The man was distraught and feared he might not be able to receive the support he needed while battling the virus.
“Karen showed her compassion and created a laminated card with times for daily virtual support meetings, as well as a 24-hour support group number on one side and a prayer on the other. Karen asked that we send this card to the patient with his breakfast so he could have the information and receive the help he needed.
“This action touched my heart as I am sure it did the patient's, as well. Karen sets a prime example for how to live the Yale New Haven Health standards of professional behavior both inside and outside of work. I could not be happier to have her on my team.”
Mary-Kate was nominated by a newborn’s family, who wrote:
“Our family would like to recognize Mary-Kate for her exemplary ability as a nurse. Our son was born Jan. 16, and an hour after his birth he suddenly became unresponsive while attempting his first breastfeeding. Mary-Kate immediately took him, alerted the rest of the staff and started doing chest compressions within seconds.
“Her actions saved our son’s life. She followed up with regular updates throughout the night, keeping us informed of his status in the Newborn Intensive Care Unit. She made sure to answer all our questions and comforted us during this most stressful time.
“Mary-Kate exemplified the characteristics of professionalism, compassion and service. She truly made us feel like our son was receiving the best possible care. Thank you so much for all that you did Mary-Kate, we are forever grateful.