PEACE recognition announced

Willie Smith, a business associate on West Tower 7, earned Patient Experience Award for Caring and Excellence (PEACE) recognition for going above and beyond to support a patient who has been in the hospital for months. Smith has been a source of comfort and companionship, showing his compassion through friendly chats with the patient. Smith also has worked with the patient to de-escalate situations when the patient has felt stressed or overwhelmed. Unit staff said they are grateful that Smith has been a trusted source for this patient.

Greenwich Hospital neurologist Bryan DeSouza, MD, assistant professor, Yale School of Medicine, earned Patient Experience Award for Caring and Excellence (PEACE) recognition after a patient praised his medical expertise and compassion. The patient had been experiencing an intense flare-up of symptoms following a COVID-19 infection, with new and worsening issues. During the first appointment, Dr. DeSouza listened attentively and validated the patient’s concerns, offering reassurance and empathy. Dr. DeSouza conducted a thorough physical examination, asked thoughtful questions and was able to connect the patient’s symptoms to a clear diagnosis, giving the patient hope and relief after years of uncertainty.